Q: What sort of materials do I need to submit before the beginning of the design process?

A: Once you select a package that suits your needs, we are willing to obtain any piece of information which you feel correctly expresses your business’ needs. This might include a picture, business name, drawing, poem, perhaps your favorite book. We encourage you to be creative during this brainstorming and submission stage.

Q: What is the standard turnaround time at Premium Logo Agency?

A: The estimated turnaround time is 2 to 3 business days, however this may vary for certain services depending upon the complexity of the requested changes. Be well informed that we do not work on weekends (Saturday & Sunday)

Q: How do I pay for my order?

A: The payment method is simple, fast and secure through our website. We accept Credit Cards, PayPal, Wire Transfers and Certified Bank Checks.

Q: What if I need my first draft in an urgency?

A: You can receive the expedite delivery by paying an additional amount of $100.

Q: I can't seem to find a package that suits my requirements. Can I order a custom-made package?

A: Yes, you can specify your requirements to our design consultants and they can devise a plan that best fits your needs.

Q: Do you have a refund policy?

A: Yes, we do! For more details please visit our terms & conditions page.

Q: How can I keep track of the progress of my order?

A: The entire order progress will be visible in the account area.

Q: Does Premium Logo Agency take orders with graphic adult material?

A: No, We do not accept such orders.

Q: Is there any upfront payment?

A: For all the logo packages you are required to process the payment upfront. However, for branding packages you can opt for a payment plan.


Q: What is the turnaround time for designing my print items?

A: 2 to 3 business days once the logo is finalized, or received from you (if not designed by us) along with complete text in an editable word document & high resolution images that you would like to have on the artwork.

Q: Do you also print the design work?

A: Yes, we do provide printing services.

Q: How long does it takes to receive my prints?

A: It takes about 5 to 7 business days to deliver your prints.

Q: Do you also provide copywriting services?

A: Yes! We do, depending upon the requirements.

Q: Why do I need print materials?

A: For customers visiting your location or to market your brand physically you require a comprehensive set of marketable print items.

Q: What if I am not satisfied with the work?

A: We offer a 100% satisfaction guarantee which entails UNLIMITED revisions, meaning that you can request as many changes as you want until you are fully satisfied. However, if you still feel not to continue with the order you can ask for a refund complying with our refund policies. For more details visit our terms and conditions page.


Q: How does the website design and development process work?

A: Initially, within a turnaround time of 2 to 3 business days, you are sent a website design layout as the design is focused on start. You are allowed to request unlimited changes & approve it once fully satisfied. Upon design finalization, we then move towards the development phase, where your finalized design structure is coded, content is integrated and pages are made active; you are then provided with the a demo website link to test the overall functionality of the website along with CMS credentials (If included in package). As soon as you finalize the project, your website is switched LIVE.

Q: Will I get the source file of the website?

A: Yes.

Q: Will you upload the website on my hosting/server and is there any additional cost for the same?

A: This may vary depending upon the package you have selected, but there will be no additional cost transferring source files to your hosting server.

Q: Do you provide content writing services for the website?

A: Yes! We do, depending upon your requirements.

Video Animation

Q: Why do I need a video?

A: A video can be used in many ways, such as demonstrating a product, showcasing your musical talent, projecting your application, telling others about your corporate existence, online training, explaining a concept, promoting a service, supporting sales, making your brand viral etc.

Q: How do I get started?

A: To get started you can fill the signup form, select the desired package, input instructions about your artwork & make payment for the order amount. Once all the details are filled in and the payment is made, you will automatically receive an order confirmation note.

Q: What is the turnaround time for video animation?

A: Depending on the frames per second & required duration of the video. The normal turnaround time is around 4 to 6 weeks.

Q: Is there a duration limit for the video presentation?

A: No, you can specify the duration as per your requirement.

Q: In what format will I receive the video?

A: AVI for greater quality, DVD for commercial use & MP4 for website use.


Q: Why do I need SEO?

A: Over the years, SEO has become a very crucial element among different online marketing approaches and with the changing trends, it has developed itself as a need to successfully market one's brand presence online.

Q: How does SEO work?

A: SEO services involve Keyword analysis, Off-site & On-site Optimization, Link Building, Indexing, Social Bookmarking & Content marketing activities that promote your brand effectively on different online platform relevant to your business.

Q: How many keywords can I select is there a limit?

A: You can select different packages depending upon your requirements for keywords

Q: Is there a time limit for SEO?

A: There is no time limit for SEO as it is an ongoing activity. However, you can choose different monthly plans depending upon your needs

Q: How do I keep track of my website ranking progress?

A: You get a comprehensive analytical report on a weekly basis, which highlights the progress & improvements of your website.

Q: What is the final product that I get for SEO?

A: You only get weekly progress reports that show the standing of your website, since SEO is a marketing activity.